hero image

Richard A. Smith
President and Chief Executive Officer

May 29, 2012

Securus Integrity Pledge

Our Pledge to Our Customers — Inmates, Friends, Family, and the Corrections Community:

  1. We will be open and honest in our dealings;
  2. We will provide the best level of customer service possible with a domestic call center located in Dallas - with Associates that we hire and train;
  3. The Field Technicians that visit your facilities are Securus Associates, hired by us/trained by us where contracts allow - in almost all cases, we use Securus Associates for this important work;
  4. We will always be truthful in what we can do and what we can't do in responses to your questions and requests;
  5. We will be responsive to your needs;
  6. We will provide the most technologically advanced audio and video communications platform to allow calls with a high level of security;
  7. We will only charge cost based rates and will run Securus in an efficient way in order to provide the lowest cost structure in the industry;
  8. We will not pay or offer to pay unauthorized or illegal payments in order to win your business;
  9. We understand that confidentiality of calls is critical, and we will follow all Federal, State, and Local laws in the conduct of our business;
  10. We will provide and invest in security features that will make all parties and the public safe while maintaining the critical family connection to inmates;
  11. We will show you respect, dignity, and integrity in all of our dealings.

Richard Smith Sigature

Richard A. Smith
President and Chief Executive Officer


and all of our Associates at
Securus Technologies, Inc.